Refund policy

Cancellations

A credit card is required to hold your appointment time for all services. We ask that you cancel or reschedule at least 24 hours before your appointment. Late cancellations and no shows are charged 50% of the listed starting price of the service to the card on file.

If we need to move your appointment, we will contact you as soon as possible and offer the next available time at no additional charge.

Services

Completed services are not refundable. If you are unhappy with your result, please contact us and we will do everything we can to make it right, at no additional charge.

Retail products

Unopened retail products can be returned within 14 days of purchase for a full refund. Opened products are not eligible for a refund. To start a return, email kimharpersalon@gmail.com with your order number. If a product arrives damaged or defective, contact us within 48 hours of receiving it and we will replace it.

Contact

Kim Harper Salon
5150 Socialville Foster Rd, Mason, OH 45040
kimharpersalon@gmail.com
(513) 229-8818